Moving on to Phase 3 for Mend
Starting from June 14th, Singapore would now be moving to Phase 3 (heightened alert) where COVID-19 restrictions which were formerly in place would now be eased slightly. Hence, we would also be updating on some of our current store policies.
1) We will now allow store pick-ups across all our platforms (website, Shopee, Lazada, Carousell) as a pick-up option.
2) Customers who need to do a return / refund exchange of their orders can come down to our warehouse to do so
3) For customers coming down for their replacement services during the weekend, we would still encourage them to just come down alone and not bring anyone else.
4) We would still ask customers to scan the safe entry when they arrive.
We hope that with this new ease of restriction, it would provide better options for those who prefer to purchase their items in-store. However, we still ask for everyone to continue wearing their masks, wash their hands frequently and to stay safe!